What is Support?

We offer a range of supported housing and also floating support services for people not living in Endeavour tenancies. This is a brief introduction to support, to explain what support is and what our tenants and service users can expect from the service.

Support. This covers a range of things that our workers can help with from preparing a budget or completing a form to cooking a healthy meal or finding college courses to suit. Our workers will not do these things for you but will help and support you to do these things for yourself.

Support Workers. Every tenant or service user will have a named support worker. The support worker is there to provide a range of support to help service users to achieve the goals that they have identified in their support plan.

Support Plans. Every service-user has a support plan. This is a written plan which is made by the service user with their support worker’s help. The plan will identify what goals the service user wishes to achieve and will show what actions the service user and the support worker need to take to work towards those goals. Every service user is entitled to a copy of their plan.

Reviews. Plans change all the time and so support plans need to be reviewed regularly. Support workers will l review plans with service users when things change or otherwise at a time agreed.

Key working sessions/visits. The support worker will meet with the service user on a regular basis. The frequency will be agreed with each individual – it could be 3 times a week or it could be once a fortnight, this depends on the service and the individual need of the service-user.

Standards. We are currently preparing a set of agreed minimum standards for support which will include things like; how often should support plans be reviewed? Or how often should support meetings take place? We are consulting with our service users on this through a series of focus groups, if you are receiving support from one of our services and would like to be involved please speak to your support worker.