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• What if it’s an emergency and its outside of normal office hours?
• What is an emergency repair?
• What should I do if I smell gas?
• What about other types of repairs?
• Urgent repairs
• Routine repairs
• Code of Conduct for Contractors

Code of Conduct for Contractors

Endeavour is committed to customer care and expects our contractors to share the same commitment and we expect our contractors to:

• Be polite and courteous
• Behave in a professional manner
• Respond positively to tenants complaints
• Be respectful of you and your home
• Produce ID when they visit your home
• Not to smoke under any circumstances in or around our properties
• Comply with confidentiality guidelines
• Complete the job to a high standard
• Comply with safe working practices
• Aim to complete the job first time
• Agree a suitable appointment

If you are dissatisfied with any of our contractors we would like to hear from you or if would like a particular contractor to attend to your repair can you please make us aware when you report the repair and we will do our best to arrange.