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• Introduction to Investing in your Home
• Customer Consultation
• Repairs Focus Group
• Customer Feedback

Introduction to Investing in your Home

Every year Endeavour invests around £1.9 million on repairs and maintenance to residents homes.

In addition to the normal responsive repairs we also carry out a lot of work through our Planned and Cyclical maintenance programs. Planned maintenance includes major repair work such as window renewals, electrical rewiring, heating upgrades, kitchen and bathroom replacements. These are generally pre planned works that are carried out in larger contracts providing better value for money than responsive repairs. Cyclical maintenance is work that we undertake in specific time cycles such as annual gas servicing or external painting every five years.

Our Planned and Cyclical Maintenance Programs aims to:

• Create up to date , attractive homes and communities that residents can be proud to live in
• Reduce the number of empty properties by creating homes that attract new customers and retain existing ones, helping us run an efficient and effective business
• Help residents be energy efficient by improving insulation and upgrading heating systems and controls
• Reduce the need for responsive repairs and callouts, saving money and inconvenience for tenants
• Assist tenants with aids and adaptations to their homes, by funding level access showers, handrails, stairlifts etc.
• Invest in excess of £3 million over the next five years on planned maintenance. Below is the five year programme outlining the main areas of expenditure
• Ensure our properties continue to meet or exceed the Decent Homes Standard

Areas of Expenditure

	2008/09	2009/10	2010/11	2011/12	2012/13
Kitchen	35	35	35	35	37
Bathroom	42	42	42	42	42
Windows	29	32	32	20	-
Roof	5	5	5	5	5
Elect test	240	160	160	160	160
Heating	75	75	75	75	75
Doors	27	27	27	27	27

The planned maintenance programme is delivered by the maintenance department and if you require any specific information relating to your property our Asset management Co-ordinator will be please to discuss with you on 01642 796 202.

The overall programme is planned and prioritised using information from our property data base, stock condition survey, inspections and customer feedback. Tenants can contribute to the direction of the programme through the tenants Assessment Panel, Repairs Focus group and other forums.

The last independent stock condition survey in 2005 and confirmed that ‘the housing stock is generally well maintained and in reasonably good condition. Very positive feedback was received from the residents concerning the condition of their homes and the environment in which they live. Endeavour Housing Association appears to be well placed to meet the Decent Homes Standard compliance by 2010.’