Our Customer Service Standards

Endeavour Housing Association is committed to providing an excellent service to you. We have produced our Service Standards so that you know what level of service you can expect to receive from us.

We have involved customers through the Tenants Advisory Panel agreeing our standards, and customers will be involved in monitoring them, to make sure we keep our promise to you.

We will regularly publish the results of this monitoring in our newsletter “Endeavour” and on our website. We will also review our standards each year to make sure that they continue to reflect what matters to you.

Endeavour Housing Association has a range of standards covering the different services that we provide. For further information on our standards, contact our Customer Service Advisors on (01642) 796200.

• Customer Care Service Standards
• Equality and Diversity Service Standard
• Complaints service standard
• ASB Service Standard
• Allocations and lettings service standard
• Estate Management 2008
• Income Management
• Lettable Standard 2008
• Our Service Standards
• Gas safety, aids, adaptations and planned maintenance standards
• Responsive repairs service standard
• Racial Harassment Service Standard
• Supported Housing Service Standard

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