North Star welcomes residents of Darlington Housing Association - Find out more
We’re committed to delivering an excellent repairs service that deals with your requests promptly and efficiently. To report a repair or if you’d like more information on our out of hours service, follow the links below.
If you smell gas at any time in your property you must turn off the gas immediately at the meter, extinguish all naked flames and put out any cigarettes.
An emergency repair relates to an issue that could affect your health and safety. Our job is to make your home safe or, where possible, complete the repair within 24 hours or sooner depending on the nature of the repair.
You can report a repair online by using the Chatbot on our website, via email on customer.services@northstarhg.
We continue to provide an emergency repairs service during the hours that our offices are closed. The best way to access this service is to dial 03000 11 00 11 and follow the voice prompts. You can also email on emergencyrepairs@orbisprotect.com
Use the button below to view the Tenant Handbook, Repairs Handbook and Condensation Leaflet.
We want to work with you to solve any damp, mould or condensation issues in your home.